At YEG Appliances, we work hard to give customers the greatest shopping experience possible. We understand that sometimes returns and refunds may be necessary, and we have established the following Returns and Refund Policy to ensure fair and transparent processes for customers.
If you are not completely satisfied with you purchase, you may return the item within 30 days of receiving it. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was delivered. It must also be accompanied by the original receipt or proof of purchase. The purchase becomes final after 30 days. Pick up or a returned product will be the sole cost of the customer.
a. Please note that certain products and services are not eligible for returns, such as:
i. personalized or custom-made and special ordered products
ii. open box products, scratch and dent and products purchased “as is”
iii. installation charges
iv. parts and accessories
v. products that have been installed or used by customers
b. To initiate a return, please contact our customer service team at support@yegappliances.ca. Our team will provide you with instructions on how to return the item and may request additional information such as photos or a description of the issue.
If you receive a defective or damaged item outside of the non-refundable terms, please contact our customer service team within 30 days of receiving the item. We will work with you to resolve the issue, which may include providing a refund or replacement.
a. Refunds will be processed to the original method of payment used for the purchase. If the original payment method is no longer available, we may issue a store credit instead.
If you wish to exchange an item for a different size, color, or model, please contact our customer service team within 30 days of receiving the item. We will do our best to accommodate your request, subject to availability. Any price differences between the original item and the exchanged item may be refunded or charged accordingly. Any costs associated with pick- ups and exchange delivery will be the cost of the customer.
Each returned product that has been opened, altered, or has missing packaging and refurbished products as decided by YEG Appliances at its sole discretion, will be subject to a 25% restocking fee. Products returned in its original sealed factory packaging will not attached a restocking fee. Retrieval products may be subject to a retrieval or pick-up cost.
If you wish to cancel an order before it has been shipped, please contact our service team as soon as possible. If the order has already been shipped, you may need to initiate a return following our Return process.
The following items are non-returnable and non-refundable, unless they are defective or damaged upon arrival, otherwise from the condition of the terms of the purchase and disclosed condition.
a. Personalized custom-made and special order products
b. Products purchased “AS IS”, open box products and scratch n dent
c. Installation Charges, parts and accessories
d. Products that has been used or installed
Shipping and handling Charges are non-refundable, unless the return is expressly due to our error or a defective or damaged item. If you receive a refund for a returned item, the original shipping and handling charges will be deducted from the refund amount.
We reserve the right to modify or update our Returns and Refund Policy at any time, without prior notice. Any changes will be effective immediately upon posting to our website.
This Return and Refund Policy do not apply to service calls and repair services issues. Please refer to the applicable warrant policy.
By making a purchase on our website, you acknowledge and agree to our Returns and Refund Policy. If you have any concerns about our Returns and Refund Policy please contact our support team. We are here to assist you and ensure your satisfaction with your purchase.