At YEG Appliances, we strive to provide our customers with a seamless and convenient online shopping experience. Our Manage Order Policy outlines the procedures and guidelines for managing orders on our website, ensuring transparency and clarity for our customers:
After you place an order on our website, you will receive an order confirmation via email, which will include details of your order, such as the products, quantities, prices and shipping information. Please review this information carefully and contact customer service team at support@yegappliances.ca if you notice any discrepancies or need to make changes to our order.
Once you order is place, It will be processed and prepared for shipment. The processing time may vary depending on the availability of the products, shipping location and other factors. We strive to process orders as quickly as possible, but please note that delays may occur during peak seasons or due to unforeseen circumstances.
You will receive regular updates via email regarding the status of your order, including order confirmation, order processing and shipping confirmation with tracking information. You can also log in to your account on our website to check the status of your order.
If you need to make changes or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that order changes or cancellations may not be possible once the order has been processed or shipped. In such cases, you may need to initiate a return following our Return process.
We partner with reliable shipping/delivery companies to deliver your order to the shipping address provided during checkout. Please ensure that the shipping address is accurate and complete to avoid delays or misdeliveries. Delivery times may vary depending on the shipping method selected, shipping location and other factors beyond our control.
If you encounter any issues with your order, such as missing items, damages or defective products outside of disclosure and as is condition, or any concerns, please contact us as soon as possible. We will work with you to resolve the issue and ensure you satisfaction with your order.
We reserve the right to modify or update our Manage Order Policy at any time, without prior notice. Any changes will be effective immediately upon posting on our website.
By placing an order on our website, you acknowledge and agree to our Manage Order Policy. Please contact us if you have any concerns or questions about our Manage Order Policy.